Hilton Garden Inn Indianapolis South/Greenwood

The staff was beyond helpful. Each staff member was extremely friendly and pleasant! Everyone especially the front desk attendant from Saturday and Sunday morning and the waitresses from Saturday and Sunday morning and evening!

We left shortly before checkout and I saw the housekeepers in the hallway, we didn’t even get to the stop light and I realized I forgot my jewelry box that had over $1200 worth of jewelry in it. We turned around and the housekeeper was waiting for the elevator when I stepped off to take it to the front desk! I was so thankful, I thanked her like 10 times. Good honest people.

The front desk staff sent a text to my phone after check in to make sure everything with the room was good. I really thought that was a nice gesture.

The ladies at check in & check out (Elizabeth & Laura) were amazing excellent service. I paid for meals to be included and verified with them (breakfest) but when we went down to get some of the continental breakfast was told we had to pay. Even after insisting it was included. I (Debbie who reserved the room) had to go down with family to insist they (grill staff) were wrong. I understand staff was new but to basically te) us we were lying was inappropriate. Very grateful to Laura for making sure all was made right, the waitress apologized.

Asked for late checkout and was able to get a late checkout. Although the front desk didn’t tell the cleaning staff and they tried to enter our room around the original checkout time we called the front desk and they recognized their mistake and we were able to checkout later!